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Policies: Returns, Exchanges, Shipping
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* Returns: OceanPointe Distributors Corp. (ODC) provides a 30 Day Return/Exchange Policy, counting from the day the product was delivered, for deliveries to the contiguous U.S. Exports are not returnable. Shipping Expenses to the client and back to our location are not refundable. BEFORE returning a product, a Return Authorization must be requested. Computer desks can only be returned if boxes have been unopened. Monitor Mounts, arms, brackets and pole carts can only be returned if not installed. Otherwise, the package will be refused. Refunds for returns of products with Free Shipping will be discounted by the actual shipping charge paid by ODC to ship the product. Orders canceled before shipping will be refunded 100%
- Re-stocking fee: due to the great wear and tear of courier handling, a restocking fee of 30% (with a minimum of $30.00) applies to all items provided the item has been returned in perfect conditions and the box unmarked and unopened (computer desks) or uninstalled (LCD monitor mounts, arms, brackets and pole-carts). Missing and damaged parts will be charged and discounted from the above refund. If the item arrives marked or damaged during your shipping back to us, we cannot accept it and will help you with the documentation required for you to file the claim with the carrier you used to ship it to us. Restocking fees for other brands sold by ODC depend on each manufacturer's policies (call us for their policies).Freight charges to the client are not refundable and the product must returned with freight pre-paid by the client. ODC will not accept returns on a freight collect basis. - Return Inspection & Approval: all returns are subject to inspection and final approval. Returned merchandise must be in original factory condition, each part individually wrapped, with all packaging materials. Box must be taped w/clear tape along all seams and with no legends written on the box. The cost of damaged or missing parts will be deducted from the refund in addition to the above restocking fee, and freight, even if caused during return shipping.
* Freight Damage Claims, missing parts, and other claims: these cases must be reported up to 7 days after delivery (not after assembly), even if the box has not been opened. If you do not plan to assemble the desk immediately, please inspect all parts to detect any freight damage, before the 7 day deadline. Keep the box until all parts have been inspected. If any part is damaged or missing, call us immediately.PACKAGES SENT BACK WITHOUT OUR PREVIOUS AUTHORIZATION WILL NOT BE RECEIVED AND NOT REFUNDED, EVEN IF DAMAGED. In case of damage, keep ALL the original packaging material, as it must be analyzed to honor the insurance. Replacement parts will be sent via Ground service.
* Shipping: shipping rates shown on our website are Fedex Ground to contiguous US states only. International shipping orders must be quoted before the order is placed. Otherwise, your order will only show the local contiguous U.S. rate and we will contact you with the actual shipping quote to your location, so you can approve the quote and pay the balance. If you wish to cancel the order, simply contact us. Free Shipping, when offered, is only available to contiguous U.S. states. Faster shipping alternatives, such as Fedex Overnight, Fedex Second Day, U.P.S. choices, etc... are available upon request. Please call us for a quote on your special shipping requirements before ordering.
* International Orders: orders from locations other than the contiguos US must be previously authorized and the international freight cost must be quoted before confirming the order. ODCfreight quote does not include eventual expenses on the client's local side, if any. The client is responsible for all these eventual additional costs related from the importation of the product (when applicable), such as Import Duties, Customs expenses, Brokerage expenses, and others stemming from the clearance of the item and cost to the definitive location. Unpaid import expenses billed to ODC due to lack of payment by the client will automatically be charged to the client, plus a $10.00 administrative fee.
- Undeliverable orders: it is the responsibility of the client to be present or make arrangements so as to receive the product at delivery. If for any reason the purchase cannot be delivered or is refused, and returned to ODC, all freight costs (to the client, back to our premises, and eventually, back to the client), will be charged to the client. Any freight damage will also be charged to the client.
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